Refund Policy

We have a 30-day return policy, which means you have 30 days to request a return after receiving your item.

To be eligible for return, the item must be in the same condition as you received it, unused or unused, with labels and in the original packaging. You also need the receipt or proof of the purchase.

To start a return, you can contact us at info@mydraumhestar.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Goods returned to us without first requesting a return will not be accepted.

You can always contact us for questions about returns at info@mydraumhestar.com.

Damage and Problems Inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you have been wronged, so that we can evaluate the problem and correct it.

Exceptions / non-returnable items Certain types of goods cannot be returned, such as perishable goods (eg food, flowers or plants), customized products (eg special orders or personal items) and personal care items (eg e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on rea goods or gift cards.

The quickest way to make sure you get what you want is to return the item you have, and once the return has been approved, make a separate purchase for the new item.

Refunds We will notify you when we have received and inspected your return and let you know if the refund has been approved or not. If approved, you will automatically be refunded to your original payment method. Remember that it may take some time for your bank or credit card company to process and post the refund.